The SVG Foundation values your privacy and treats all financial transaction details with the utmost confidentiality. Additionally, we do not share the email addresses or phone numbers of our donors or constituents with any third parties.

The Foundation greatly appreciates all contributions that support our mission. To safeguard the privacy of our donors and their important connection with SVG Foundation, we uphold the following policies:

• We may collect personal information online, such as name, address, phone number, email address, and credit card details, solely for the purpose of processing donations to the SVG Foundation. This information will not be used for any other purpose without your consent.

• We do not trade or sell your personal information to other organizations. Donors can choose to remain anonymous if they wish.

• At any time, donors may request to stop receiving solicitation materials, including our newsletter or other communications.

• We do not track, collect, or distribute personal information from visitors to our website.

• Personal information stored in SVG Foundation database is protected through secure login protocols, authentication, unique ID assignments for users with access, regular passcode changes, and deactivation of user IDs when necessary.

Donation Refund Policy

SVG Foundation is committed to maintaining a fair and reliable refund policy to ensure that our donors feel valued in their support of our mission. We take great care in processing donations according to the mandates outlined in the donor forms, both online and offline.

However, in the rare event of an incorrect deduction, or if a donor wishes to cancel or adjust their donation, the SVG Foundation will address the issue within 7 working days of receiving the donor's complaint. The processing time for refunds may vary depending on the type of card used during the transaction.

To request a refund, the donor must provide proof of the erroneous deduction and submit written communication within two days of the donation.

What information do we collect

We use personal information collected from donors for the purpose of processing payments, communicating with donors about SVG Foundation, and managing our fundraising and operational activities. This information may include the donor's name, donation amount, address, phone number, email address, comments, and any other personal details provided to us ("Donor Data"). For donations made by check, Donor Data also includes the information visible on the check.

Payment processors enable donors to make electronic contributions using payment service accounts, credit cards, or other methods. These processors collect specific information, and we recommend reviewing their privacy policies to understand their practices.

To provide the best experience for our donors, we work with various service providers and may share Donor Data with or transmit it through them. These service providers include, but are not limited to, data centers, bandwidth providers, and organizations that assist with nonprofit fundraising efforts.

How we use that information

Donor Data may be used for these kinds of purposes:

• Distributing receipts and expressing gratitude for donations

• Informing donors about upcoming fundraising events and other SVG Foundation activities

• Conducting internal analysis, including research and analytics

• Maintaining accurate records

• Complying with legal requirements by reporting to relevant government agencies

• Conducting surveys, collecting metrics, and other analytical activities

• Supporting other activities related to our fundraising operations

Anonymous donor information may be used for promotional and fundraising purposes. Donor comments may be published publicly and included in promotional materials. We may also use available information to enhance the Donor Data and improve our fundraising efforts. Donors may have the option to have their name publicly associated with their donation, unless they choose to remain anonymous during the online donation process.

Contact us

If you have any questions about this Donor Privacy Policy or would like to request information regarding the status or accuracy of your donor data, please contact us at:

A-009 Rajnagar Residency, Raj Nagar Extension Ghaziabad:-201017,
Tel: +91-9582677017, +91-7827009209
info@svgfoundation.com

Security

We are dedicated to safeguarding donor personal information from unauthorized access, alteration, disclosure, or destruction. To achieve this, we implement various security practices, including measures to protect web access to sensitive data and ongoing efforts to address security vulnerabilities across our tools and databases.

Other Disclosures

We may disclose information when required by law, to protect our rights, privacy, safety, or property, or the rights and safety of our donors and users, and when necessary to enforce our terms of service.

Updates

We may update the Donor Privacy Policy periodically, and any changes will be posted on this page. Significant changes may also be communicated through our usual channels for reaching users and the community. We recommend checking this page regularly to stay informed of any updates to the policy.

Data Retention

We aim to retain donor-related information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or regulations. For instance, tax laws in India may require the Foundation to keep donor contact information and contribution details on file.

Rights

We aim to retain donor-related information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or regulations. For instance, tax laws in India may require the Foundation to keep donor contact information and contribution details on file.